Casablanca Cathay Owner's Manual download pdf (Page 15)

TROUBLESHOOTING

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth

should be used to prevent scratching the finish. A vacuum cleaner

brush nozzle can remove heavier dust. Surface smudges or an accu-

mulation of dirt and dust can easily be removed by using a mild

detergent and slightly dampened soft cloth. An antistatic agent

may be used, but never use abrasive cleaning agents. These will

damage the finish. Painted and high-gloss blades may be cleaned

in the same manner.

Blades: Wood finish blades should be cleaned with a furniture pol-

ishing cloth. Occasionally, a light coat of furniture polish may be

applied for added protection and beauty.

Never Lubricate this Fan!

The precision motor at the heart of your Casablanca fan features

sealed bearings that are lubricated for life. Do not attempt to oil

the motor.

Changing Light Bulbs

Be sure to turn power to the fan OFF at the wall switch or circuit

breaker before changing light bulbs. Replace bulbs with same type

as removed from the fixture. Each fan is rated for a maximum TOTAL

wattage of lighting.

Exceeding the rated maximum allowable wattage for the fan will

burn out the fan electronics module and void the warranty.

PROBLEM POSSIBLE REMEDIES..

NO FAN OR LIGHT Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making

sure the power is turned off during this inspection.

FAN WOBBLES OR SHAKES Be sure canopy pin is properly set into the slot on the ball

EXCESSIVELY Check the screws holding the blade holders to the fan motor. Tighten as necessary.

Check the angle of the blades to make sure that a blade holder has not been bent during installation.

FAN NOISY DURING Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).

OPERATION Tighten canopy screws and mounting plate assembly.

Tighten the blade to bladeholder screws and blade holders to flywheel.

Make sure all screws in the motor housing are snug, but not overly tight.

Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or

have fallen off the wire splices. Tighten or adjust as necessary.

BREAK-IN PERIOD Let fan run at high speed for two (2) hours

DOES NOT RUN ON If new, “break-in” may be required - run at higher speed for several days

LOW SPEED

LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING

OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.

WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS

REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire

connections.

FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTER-

MITTENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.

INTELI•TOUCH

For questions or to locate the nearest

Casablanca Authorized Service Center

call toll free:

1-888-227-2178

or visit us on the web at:

www.CasablancaFanCo.com

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Casablanca Cathay Owner's Manual Page 15

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